Payments infrastructure for Zimbabwe

ZSS builds, integrates and operates the technology behind Zimbabwe’s digital banking and payments, from customer channels and card acceptance to switching, processing and domestic cloud.

Enterprise grade · Built in Zimbabwe
ZSS across ZimbabweDotted map of Zimbabwe with a Harare hub connected to Bulawayo, Mutare, Gweru, Masvingo, Kwekwe, Chinhoyi, Victoria Falls, Hwange and Beitbridge, and rural agency points.HarareBulawayoMutareGweruMasvingoKwekweChinhoyiVictoria FallsHwangeBeitbridge

Driving financial inclusion since 2008.

3B+Transactions processed
10M+End users onboarded
30+Institutional customers
10,000+Terminals managed
2008Building since
Assurance

Supervised. Assessed. Audited.

Payments infrastructure is only as good as the controls behind it. Ours are regulated, independently assessed and audited.

Regulated service providerBanking Act, SI 17 of 2025
PCI DSS compliant service providerOur payments switch is validated annually by an independent Qualified Security Assessor.
Independently audited governanceOur IT governance and cybersecurity controls are audited by ISACA-certified (CISA) auditors from a Big Four firm, against international standards and industry best practice.
PCI Security Standards Council Associate Participating Organization

ZSS is an Associate Participating Organization of the PCI Security Standards Council.

Trusted by

Zimbabwe’s leading institutions.

AFC Commercial BankAfrican CenturyBancABCCABSCBZ BankEcobankEcoCashEmpowerBankFBC BankFBC CrownFirst Capital BankGetBucksHello PaisaInnBucksMetbankMyCashNBSNedbankNMB BankOmariOne MoneyPOSBStanbic BankStandard CharteredSteward BankSuccessBankTelecashTN CyberTech BankZB BankZWMBAFC Commercial BankAfrican CenturyBancABCCABSCBZ BankEcobankEcoCashEmpowerBankFBC BankFBC CrownFirst Capital BankGetBucksHello PaisaInnBucksMetbankMyCashNBSNedbankNMB BankOmariOne MoneyPOSBStanbic BankStandard CharteredSteward BankSuccessBankTelecashTN CyberTech BankZB BankZWMB
What we do

One technology partner. The full digital stack.

Payments

Accept, process and move money securely and efficiently.

  • Card acquiring & issuing
  • POS & QR payments
  • eCommerce & payment links
  • P2P, P2M & B2P solutions
  • ACI Postilion processing
  • PCI DSS compliant
Payments platform →

Digital banking

Engage and serve your customers across every channel.

  • Mobile banking
  • USSD
  • Internet & WhatsApp banking
  • Agency & wallets
  • Core banking
V-Suite platform →

Managed infrastructure

We build, host and operate the infrastructure you can rely on.

  • Switching & processing
  • Cloud & data centres
  • Security & compliance
  • 24/7 monitoring & support
  • Integration & APIs
Managed services →
03

Managed infrastructure

The cloud it all runs on: operated end-to-end by our own engineers, 24/7.

Managed Services: FinTech as a Service

We operate the platforms end-to-end, 24/7: monitoring, support, BCP / DR and capacity planning. Institutions accelerate time-to-market on a pay-per-use basis.

Bank-in-a-Box

The full suite of ZSS products and global partners combined: a lightweight, agile, cost-effective end-to-end banking solution, from the ground up.

ACI PayOn Gateway

White-label eCommerce & mCommerce gateway: 300+ payment methods and acquirers, with integration services into our cloud. The PayOn brochure →

How the stack fits together

One platform. Every channel. Every payment.

A modular, API-first financial services stack: connected, switched, secured and operated end to end.

Networks & payment rails
VisaMastercardZimSwitchMobile networksPartner banks
Hosted.
Secured.
Operated.
PCI DSS environmentDomestic private cloud24/7 managed operationsSpecialist Postilion engineering
PayGo: Virtual POS

A virtual POS in every pocket.

PayGo® is QR and code acceptance built for Zimbabwe. Any merchant receives payment through a scanned QR code or a short merchant code, approved by the customer in their own bank’s mobile channel: an open framework any institution can adopt, on any national switch or scheme.

  • PayGoID: static & dynamic. Static codes identify a merchant; dynamic codes carry amount, currency and narration for one-tap approval at high-volume tills, eCommerce and bill presentment.
  • EMVCo standard. Built on the EMVCo QRCPS (Merchant Presented) specification, enhanced for Zimbabwe’s market realities.
  • Every channel. Customers pay from their existing bank app, USSD shortcode, WhatsApp or web checkout, no new app required.
  • Every merchant. Till-integrated supermarket lanes to a printed code at a market stall, plus plugins for Shopify, WooCommerce, Magento and Wix, and open APIs.
The PayGo brochure →
PayGo
ACI PayOn

Global payments. Delivered in Zimbabwe.

ZSS delivers ACI PayOn as a fully managed eCommerce and mCommerce gateway from our cloud environment. We handle integration, localisation and ongoing platform operations, giving Zimbabwe businesses access to the payment methods their customers expect, through one trusted partner.

300+payment methods & acquirers
160+countries reached
In-countryintegration and operations
The PayOn brochure →
ZSS Core Banking Platform

A ledger-grade system of record for every wallet.

Balances are derived from an append-only double-entry journal rather than held as a second version of the truth, so the full position can be reconstructed by replay at any time. Authorisation and posting run as one real-time pipeline, inside the switch’s timeout budget.

Ledger-first integrity

Every movement is a balanced, immutable double-entry journal entry, with per-entry hash chaining and a sealed daily close.

Real-time by default

One synchronous authorisation and posting pipeline, aligned to the ISO 8583 lifecycle. Fees, commissions and settlement legs post atomically with the customer movement.

Compliance by design

Float safeguarding, tamper-evident audit trails, maker-checker controls and read-only supervisory access, built in as product features.

Any datetrial balance & journal extract for audit
PCI scope minimisedarchitected to keep PANs out of the host
10-yearrecord retention capability
The Core Banking brochure →
Every market demographic

Built for the whole market, not just tier 1 banks.

The same stack serves every segment, driving financial inclusion across Zimbabwe.

Tier 1 & 2 banksDigital channels, switching, issuing and 24/7 managed operations.
MFIs & light banksLightweight, low-cost banking and wallets for mass-market reach.
Wallet & fintech issuersWallet-as-a-service, VAS and agency banking, end-to-end.
Retailers & wholesalersPOS, closed-loop wallets, QR, VAS and merchant settlement.
Agents & the underbankedCash-in / cash-out, USSD access and new distribution points.

One integration, one managed service: reused across every segment.

The ZSS difference

Enterprise grade. Built in Zimbabwe.

Since 2008 we have delivered custom integrations for Zimbabwe’s banks, wallets and retailers, and every one taught us the same thing: customers don’t need what works in the West or the East. They need what works here.

“Zimbabwe was never a round hole. The last mile is the difference.”
Standard where it should be

Underneath, the platforms are uncompromising: PCI DSS compliant switching, regulated operations and world-leading software from partners like ACI and Ingenico.

Custom where it counts

Nothing on top is off the shelf. Channels, journeys, rails and products are cut to fit Zimbabwe’s realities, from the USSD menu on a feature phone to the agent in a rural store.

The last mile wins

Compliance gets you to market; fit gets you preferred. That last mile is not decoration on top of the technology: it is the point of the technology.

Proven at scale

Not promises. Production.

Case study · Wallet-led inclusion

O’Mari: wallet and light bank
2M+customers signed up, 100% on ZSS products & services

A complete wallet-as-a-service: self-service onboarding and KYC, wallet-to-wallet and bank-to-wallet transfers, agent cash-in / cash-out, airtime and bill payments, cross-border remittance redemption, and card issuing, switched on ACI Postilion and operated 24/7. Bank-grade accounts reachable by USSD, app and agents, well beyond the branch network.

Live nationwideVisa issuingAgency networkFull light bankWallet-as-a-ServiceCross-border remittances

Explore the full O’Mari capability ↓

Case study · Retail & wholesale rails

Zimbabwe’s retail acceptance estate
~85%of the retail POS market captured in 18 months

iPOS and Terminal-as-a-Service acceptance, closed-loop and store wallets, QR and eCommerce, value-added services and merchant settlement: turning every merchant and agent into a payment and cash-in / cash-out point, and opening new rails for underserved communities.

10,000+ terminals15+ acquiring banks1,000+ merchantsVisa L3 · Mastercard · CPACEQR & eCommerceMerchant settlement

Explore the full Zimbabwe case study ↓

Flagship case study · O’Mari

Anatomy of a light bank.

O’Mari is a complete retail bank delivered without branches: 2M+ customers, 100% built, run and operated on ZSS platforms, from the USSD menu to the core banking system behind it.

1
Join on any phoneSelf-registration and KYC on USSD or smartphone: AML-screened, agent-assisted where needed. No branch, no paperwork.
2
Move moneyP2P, cross-network ZIPIT, bank transfers, cash-in / cash-out through agents, international remittance redemption.
3
Get a Visa cardVirtual and physical Visa cards issued from the wallet: activate, set PIN and manage controls in-channel.
4
Live daily lifeAirtime, data, electricity, DSTV, bill payments and QR merchant payments across the acceptance estate.
5
Grow & protectSavings, junior wallets, loans, medical cover, insurance, pension and investments: a full financial life.
Money movement

Every rail, one wallet

Wallet-to-wallet, cross-network ZIPIT, send-to-bank and send-to-any-mobile vouchers; bank-to-wallet funding and withdrawal; agent cash-in / cash-out; international remittance redemption.

Visa issuing

Cards from the wallet

Virtual and physical Visa cards with full lifecycle management (request, activate, block, PIN self-service), issued individually or in bulk from the platform’s own card operations.

Everyday payments

Life runs through it

Airtime and data, prepaid electricity, DSTV and telco bills, a full biller directory, and QR / PayGo merchant payments across retailers nationwide.

Financial inclusion products

Save, borrow, insure, invest

O’Mari Save, junior wallets, standard and civil-servant loans, Health4U medical cover, motor / life / funeral insurance, pension fund and unit-trust investments: mass-market products at wallet cost.

Agency & corporate

Beyond retail

Agent onboarding and KYC, a national cash network, and corporate internet banking with bulk payments, maker-checker approvals and full company administration.

The core behind it

Our core banking system

Customer 360, KYC operations, card and agent and merchant management, transaction routing, bulk financial operations, maker-checker controls and real-time monitoring: the ZSS core banking platform underneath the wallet.

USSD·Smartphone app·Agents·Internet banking·API Feature-phone-first by design: inclusion means never requiring a smartphone.
2M+Customers
40+Features in production
5Channels
100%On ZSS platforms
Our story

Powering a nation’s banking sector since 2008.

ZSS has built and operated Zimbabwe’s payments and digital technology services infrastructure at national level, from digital channel provision to VAS to the full light bank: sovereign, in-country, end-to-end.

Sovereign by design

The domestic private cloud

The banking sector’s digital services run on the ZSS domestic private cloud: Canonical / OpenStack architecture, built and operated in-country. Data sovereignty protected, PCI zones segregated, with hybrid Azure / AWS options where regulation allows.

Canonical partnerIn-country hostingPCI-zone separation
Switching & processing

Postilion managed services on ACI software

A wide portfolio of Postilion switching, acquiring and issuing services on world-leading ACI software: hosted on the domestic cloud, extended by specialist engineers, and operated 24/7 as a managed service for the sector.

Acquiring & issuingPostilion as a ServiceSpecialist engineering
National acceptance estate

~85% of retail POS

Terminal-as-a-Service and integrated POS drive approximately 85% of Zimbabwe’s retail point-of-sale: Ingenico AXIUM devices, remotely managed at estate scale, switching through the domestic-cloud Postilion rails.

Ingenico estate10,000+ terminals15+ acquiring banks
Channels to light bank

The sector’s digital front door

Digital channel provision for the banking sector (mobile, USSD, WhatsApp and internet banking), through VAS aggregation and agency banking, all the way to complete wallet-led light banks. One stack, reused across virtually every institution in the country.

V-SuiteVAS aggregationWallet-as-a-Service
2008Formed to serve banks with managed digital channels
2011Cloud-based USSD / mobile banking at national scale
2015Wallet-as-a-Service and eCommerce enablement
2021Domestic private cloud launched (Canonical / OpenStack)
2024–26iPOS / TAAS scale, Postilion cloud services, PCI DSS v4.0.1 assessment
The spirit of ubuntu

“I am because we are.”

UMUNTU NGUMUNTU NGABANTU

Financial inclusion is ubuntu in practice. Every wallet opened, every agent enabled, every merchant connected strengthens the whole: a bank’s customer in the city and a trader at a rural market, on the same rails. We build technology in that spirit: infrastructure no one prospers from alone.

Where we are

Harare head office. National reach.

HarareHead office at Arundel Office Park, Mount Pleasant: engineering, operations and 24/7 support.
Domestic cloudSwitching and digital services hosted and operated in Zimbabwe.
Nationwide estate10,000+ terminals from Victoria Falls to Beitbridge.
Agency networkCash-in and cash-out points reaching rural communities.
Tried and tested

Trusted by Zimbabwe’s leading institutions.

AFC Commercial BankAfrican CenturyBancABCCABSCBZ BankEcobankEcoCashEmpowerBankFBC BankFBC CrownFirst Capital BankGetBucksHello PaisaInnBucksMetbankMyCashNBSNedbankNMB BankOmariOne MoneyPOSBStanbic BankStandard CharteredSteward BankSuccessBankTelecashTN CyberTech BankZB BankZWMBAFC Commercial BankAfrican CenturyBancABCCABSCBZ BankEcobankEcoCashEmpowerBankFBC BankFBC CrownFirst Capital BankGetBucksHello PaisaInnBucksMetbankMyCashNBSNedbankNMB BankOmariOne MoneyPOSBStanbic BankStandard CharteredSteward BankSuccessBankTelecashTN CyberTech BankZB BankZWMB

Merchants live on iPOS & Terminal-as-a-Service

Retail, QSR, wholesale and services brands accepting on ZSS-managed terminals: see iPOS & Terminal-as-a-Service.

Billy's MeatsCafé NushChop ChopCreamy InnChang ThaiChicken HouseChicken InnDiaper BankFood BasketFood Lovers MarketFortwell WholesaleFresh Select MarketKensington ButcheryMadhadhaMr BakerNovafeedsNandosNyaradzo GroupPastinoPizza InnSlice GroupSPARSteersSubs n MoSupreme ButcheryTM Pick n PayVeldemeersVeterinary DistributorsZaytoonZuva EnergyBilly's MeatsCafé NushChop ChopCreamy InnChang ThaiChicken HouseChicken InnDiaper BankFood BasketFood Lovers MarketFortwell WholesaleFresh Select MarketKensington ButcheryMadhadhaMr BakerNovafeedsNandosNyaradzo GroupPastinoPizza InnSlice GroupSPARSteersSubs n MoSupreme ButcheryTM Pick n PayVeldemeersVeterinary DistributorsZaytoonZuva Energy

Integrated with the services people already use

Billers, utilities, telcos, insurers, municipalities and remittance partners reachable through ZSS channels and orchestration layer.

CimasCity of BulawayoCity of GweruCity of HarareCity of Victoria FallsDStvDandemutandeEconet WirelessFidelity LifeFirst Mutual LifeIceCashLiquid Intelligent TechnologiesNetOneTelOneTelecelWorldRemitZETDCZIMRAZINARAZINWAZimSwitchNyaradzo GroupCimasCity of BulawayoCity of GweruCity of HarareCity of Victoria FallsDStvDandemutandeEconet WirelessFidelity LifeFirst Mutual LifeIceCashLiquid Intelligent TechnologiesNetOneTelOneTelecelWorldRemitZETDCZIMRAZINARAZINWAZimSwitchNyaradzo Group
Global partners

World-class technology, delivered locally.

ACI Worldwide Ingenico Canonical

Building a digital institution from the ground up, or scaling one?

Talk to ZSS: one partner across channels, payments, switching and cloud, in Zimbabwe.

Get in touch
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